Who is right?........

If you have been reading my blog for a long time you might remember in 2011 I bought the Accuquilt Studio die cutter.  Here is the blog post where I showed it and talked about it.  

I have purchased many dies over the 9 1/2 years I have owned it and I USE them all the time.  

When visiting a friend's quilt shop I purchased this half rectangle die.  It is a GO die which I can cut on my Studio cutter using an adaptor under the dies.

Like I do with all of my GO dies I took the die out of the package and put it on my GO die rack and hung the packaging (which contains some info about the die and sometimes a pattern) on a hook with the rest of the packages.  It was a few months before I tried the die and I couldn't figure out how to line up the ends.  I tried it many more times thinking I was doing something wrong but couldn't figure out what it was.

Then on January 25 this year KatyQuilts showed this die and how nicely it lines up.  What?  I looked at her pieces, looked at my die and the corners are nipped off differently.  Mine are nipped like they would be on a half SQUARE triangle and hers were nipped at an angle.  I checked my package and it shows the corners like hers. The die I got in the package does not match the illustration on the package.  Click on the photo to enlarge and see the orange piece is nipped at an angle and the blue is nipped at 2 angles and they even have an arrow pointing to the nipped corners bragging about them.

I finally got up the nerve to contact them and sent them 2 photos showing the problem.  Answer back: tell us your order number.  I told them I had purchased it at a store Answer back: my warranty would be through the store (which has gone out of business) so we are unable to issue a replacement in this case.  Warranty?  What does the wrong die in a package have to do with a warranty?  But they will offer me 10% off if I want to order the same die again.  In other words I would end up paying twice to get the correct die that was pictured on my package, the die I thought I was getting the first time.  (By the way this is the only half rectangle die they sell so it isn't a matter of picking up a die off the wrong pile and putting it in the package.  It is a case of them making a correction to a die and still shipping out the bad one to a store.)

I think they owe me the correct die that is pictured on my package.

Any thoughts?

Update, 3/2/21-1:30 p.m.  The "fixer" at Accuquilt called me and was very apologetic and took care of the problem.  I will be getting a new die. 

And to end on a happier note, I pieced the back for the next in line to be quilted.  It is 3 strips of cutaways from previous quilt backs.  I have it pressed and loaded on the longarm and hope to quilt it today.  Here is the post with the quilt top.  I'm thinking meandering over all of the rectangles and then ditch quilting on my straight stitch machine around the "daisy" blocks.