tag:blogger.com,1999:blog-4049103935243328127.post4051820676600437213..comments2024-03-28T16:38:52.867-05:00Comments on Exuberant Color : Some new blocks, and other things..............Exuberantcolor/Wanda S Hansonhttp://www.blogger.com/profile/00064308660138307797noreply@blogger.comBlogger24125tag:blogger.com,1999:blog-4049103935243328127.post-74844191094997010282021-03-11T22:57:17.847-06:002021-03-11T22:57:17.847-06:00That is our Wanda...You go Wanda...our fearless le...That is our Wanda...You go Wanda...our fearless leader xoO'Quiltshttps://www.blogger.com/profile/15350950712546652314noreply@blogger.comtag:blogger.com,1999:blog-4049103935243328127.post-28492165049494472942021-03-05T07:27:30.471-06:002021-03-05T07:27:30.471-06:00I find this whole thing with AccuQuilt very tellin...I find this whole thing with AccuQuilt very telling. I am a big Accuquilt supporter but you have brought a weak point in the company out in the open. I have a tendency to keep my receipts (but not always.) Thanks to this misstep by Accuquilt I will now definitely keep the receipts. Many of my dies have been gifts so there could still be a problem. On to happier thoughts -- I really like your Hattie's Choice blocks. And, I'm looking forward to seeing what you will be making with the half rectangle die. I still like Accuquilt dies and use mine a lot but the company has tarnished their reputation a LOT. Bonniehttps://www.blogger.com/profile/04758275644964547751noreply@blogger.comtag:blogger.com,1999:blog-4049103935243328127.post-53135722847110298832021-03-03T04:04:42.265-06:002021-03-03T04:04:42.265-06:00Great news, persistence pays xGreat news, persistence pays xSylviehttps://www.blogger.com/profile/17779542662137674098noreply@blogger.comtag:blogger.com,1999:blog-4049103935243328127.post-78790095691775445432021-03-03T02:24:25.633-06:002021-03-03T02:24:25.633-06:00Well done Wanda! Shoddy workmanship and bad custo...Well done Wanda! Shoddy workmanship and bad customer relations do not do the company any favours. I'm so pleased your new die is on the way. It did cost you though, in terms of stress, and with the amount of cost to the company to replace a faulty item should have been instantly replaced without ado! I'm making a toast your good health with my mug of coffee!Kerryhttps://www.blogger.com/profile/00237828174807811725noreply@blogger.comtag:blogger.com,1999:blog-4049103935243328127.post-29806317457169376922021-03-03T01:31:12.160-06:002021-03-03T01:31:12.160-06:00So happy you made them "see the light" a...So happy you made them "see the light" and you will be getting a new, correct die. I have a few I haven't used and now I think I should check them all. kathy6024https://www.blogger.com/profile/01941920203416633350noreply@blogger.comtag:blogger.com,1999:blog-4049103935243328127.post-56990932944944369112021-03-02T22:36:58.433-06:002021-03-02T22:36:58.433-06:00Surprise, surprise... Good work to all those that ...Surprise, surprise... Good work to all those that sent in their negative experiences with that company. And that the company recognized your following, and made it right for you. Unbelievable <br /><br />JJMJJMhttps://www.blogger.com/profile/10989370378727211794noreply@blogger.comtag:blogger.com,1999:blog-4049103935243328127.post-64751014351243638132021-03-02T21:57:58.778-06:002021-03-02T21:57:58.778-06:00Sometimes we just have to stick to our guns so tha...Sometimes we just have to stick to our guns so that justice is done! I'm glad you persisted with logic!Elsie Montgomeryhttps://www.blogger.com/profile/13739927333538419518noreply@blogger.comtag:blogger.com,1999:blog-4049103935243328127.post-57677886392702544262021-03-02T16:51:50.017-06:002021-03-02T16:51:50.017-06:00Yay Wanda! You go girl!Yay Wanda! You go girl!pbj fiber mariettahttps://www.blogger.com/profile/11374146229536831511noreply@blogger.comtag:blogger.com,1999:blog-4049103935243328127.post-14781609204812202352021-03-02T15:26:25.668-06:002021-03-02T15:26:25.668-06:00I'm glad that you will be getting a new die. ...I'm glad that you will be getting a new die. They should have done that in the FIRST place. You should not have had to go through all of the back and forth with their stock answers - or had to get a "fixer" involved. "Customer Service" is supposed to BE the "fixer" - that's why we contact them - to solve our problem. But first they have to LISTEN and UNDERSTAND what the problem IS - and that's where they fall short. <br /><br />By the way - I just checked - and they STILL have not addressed the HST/QST issue on the "Chimney Sweep" die. They obviously don't think there IS a problem - even though it was pointed out to them - ;))A Left-Handed Quilterhttps://www.blogger.com/profile/01145550105234839991noreply@blogger.comtag:blogger.com,1999:blog-4049103935243328127.post-15116611664179778392021-03-02T13:51:32.202-06:002021-03-02T13:51:32.202-06:00That binding you are doing by hand is lovely with ...That binding you are doing by hand is lovely with the backing fabric--wow! So happy that you have received a satisfactory closing to the die problem. I hope they were appropriately pleasant and apologetic.Roxannehttps://www.blogger.com/profile/11135808223434462094noreply@blogger.comtag:blogger.com,1999:blog-4049103935243328127.post-79538069556833898862021-03-02T12:17:07.898-06:002021-03-02T12:17:07.898-06:00I agree ..... time to let the issue go and live st...I agree ..... time to let the issue go and live stress free. Easier said than done, I know cause it will linger for awhile. Your new Hattie's Choice blocks are so pretty and as always, the points on these blocks are supreme. <br /><br />JJMJJMhttps://www.blogger.com/profile/10989370378727211794noreply@blogger.comtag:blogger.com,1999:blog-4049103935243328127.post-62766175511293599922021-03-02T11:22:56.244-06:002021-03-02T11:22:56.244-06:00I am sorry you have had such a bad experience with...I am sorry you have had such a bad experience with this company. The right and ethical thing to do is obviously send you a replacement die. I hope you don't mind that I did this, but I wrote a comment on their blog because this really irked me. <br /><br />This is what I wrote: "I am writing on behalf of one of your customers - Wanda Hanson. She is a prolific quilter and blogger whom I have been following for many years. She has blogged for almost 10 years about using Accuquilt dies to cut her fabric for patchwork quilts. She purchased one if your dies from a company that has since gone out of business, and discovered that there is a manufacturing flaw in the die. I understand from reading her blog that after contacting your company numerous times to remedy the situation, you are not going to replace the die. Unfortunately, she does not have a receipt. I think this is terrible customer service. She purchased a die manufactured by your company that has a manufacturing defect. I think the ethical action to take in this case to retain customer good will (including the good will of her blog readers whose decision to purchase an Accuquilt system or dies may be affected by the outcome of your decision) is to send her a defect-free replacement die. I am a quilter but do not have any type of cutter system. I will certainly think twice about purchasing an Accuquilt system in the future and will advise my quilt guild members of the difficulties people have experienced with your company in trying to get a defective die replaced. Companies that do the right thing earn invaluable good will from their customers. " I wrote this on their 2/11 post 'quilting on a budget'.<br /><br />I hope someone will pay attention to my comment and come to their senses and take the high road on this.Kristinhttps://www.blogger.com/profile/09432604051698105927noreply@blogger.comtag:blogger.com,1999:blog-4049103935243328127.post-66177471852468803322021-03-02T11:10:04.499-06:002021-03-02T11:10:04.499-06:00I've also heard that they're trying to or ...I've also heard that they're trying to or have blocked Australian company Blue Wren from selling their Accuquilt compatible dies in the US.Barbarahttps://www.blogger.com/profile/11687940102998242654noreply@blogger.comtag:blogger.com,1999:blog-4049103935243328127.post-72634597865323311062021-03-02T09:42:25.758-06:002021-03-02T09:42:25.758-06:00YAH!!! What you said!!!YAH!!! What you said!!!Rebeccahttps://www.blogger.com/profile/06651396265516069702noreply@blogger.comtag:blogger.com,1999:blog-4049103935243328127.post-17910150091414622662021-03-02T09:06:52.331-06:002021-03-02T09:06:52.331-06:00I've always subscribed to "voting with my...I've always subscribed to "voting with my feet." Don't like the insurance policies of a particular hobby store? Don't go there! Don't like the immigration policies of a particular hardware behemoth? Don't go there! It's hard sometimes, but at least I feel as though I'm doing something. And now, after being mostly at home over the last year (!), I'm also voting with my dollars, not just my feet! I totally support what you've accomplished here -- thank you for standing up!jmsx3https://www.blogger.com/profile/07149027892680345622noreply@blogger.comtag:blogger.com,1999:blog-4049103935243328127.post-81347602924384814132021-03-02T08:42:26.327-06:002021-03-02T08:42:26.327-06:00Stand your ground. We are of generations of peopl...Stand your ground. We are of generations of people who believe in customer service and good will. Today's generation is prone to toss things out and buy another. We've become a disposable society...including people. If you are of no benefit to someone, they ignore you. I have written letters to managers of my local shopping haunts. Some were complaints; many were compliments. It's important to let people know when they've done it right.Christinehttps://www.blogger.com/profile/07594051929683704094noreply@blogger.comtag:blogger.com,1999:blog-4049103935243328127.post-52845958707412674672021-03-02T08:32:49.920-06:002021-03-02T08:32:49.920-06:00I totally understand why you have decided to just ...I totally understand why you have decided to just be done with a certain die cutter company, but I think you should post something on IG about this (I don't think you have, but I'm a bit behind on checking IG). This company spends a lot of money giving free stuff to social media influencers to promote their product. Maybe some negative feedback will make them rethink their approach to complaints. Of course, given what I've read so far, that doesn't seem likely. <br />Your peace of mind is more important than a $40.00 die.<br />Pat<br />MissPathttps://www.blogger.com/profile/06807348837446241284noreply@blogger.comtag:blogger.com,1999:blog-4049103935243328127.post-28135798870961150162021-03-02T08:19:07.765-06:002021-03-02T08:19:07.765-06:00I was wondering if you had a successful outcome an...I was wondering if you had a successful outcome and am bitterly disappointed that they handled it this way. It would have been such an easy fix for them and great advertising. You're right though, there are more important things in life than fighting a long drawn out and losing battle.Maryhttps://www.blogger.com/profile/07763395622211185863noreply@blogger.comtag:blogger.com,1999:blog-4049103935243328127.post-46378655600971964112021-03-02T08:11:13.631-06:002021-03-02T08:11:13.631-06:00I agree “stress free living” is more important tha...I agree “stress free living” is more important than fighting for $40.00. They never got what the problem was, it was their screw up! AccuQuilt products will not be in my home. Love watching what you accomplish Wanda. Lorienoreply@blogger.comtag:blogger.com,1999:blog-4049103935243328127.post-46101777615186901092021-03-02T07:20:37.293-06:002021-03-02T07:20:37.293-06:00You have help me make the decision that if I was g...You have help me make the decision that if I was going to buy a die cutter it would not be one from AccuQuilt. I think I will send them a email and tell them that. I did finally get the info I needed on the sodium. patty a.https://www.blogger.com/profile/01861433552460661701noreply@blogger.comtag:blogger.com,1999:blog-4049103935243328127.post-91311661140917134562021-03-02T07:14:45.762-06:002021-03-02T07:14:45.762-06:00I agree with you on the AccuQuilt issue. After yo...I agree with you on the AccuQuilt issue. After you and another friend had issues with dies that they did NOT stand behind, I have unlisted all of my YouTube videos. <br />The other friend had blades that were falling out of the die- clearly a manf. defect. Yours was very clearly defective when it was NEW. I have lost all confidence in them. I see them setting themselves up for failure. Gene Blackhttps://www.blogger.com/profile/15731141629634998152noreply@blogger.comtag:blogger.com,1999:blog-4049103935243328127.post-20472020952546275472021-03-02T06:59:37.988-06:002021-03-02T06:59:37.988-06:00I have been considering adding the Studio cutter.....I have been considering adding the Studio cutter... but, that is now out of question! I suspected that Accuquilt was not going to cave. One of the reasons I went with a SIZZIX system was that you can use the Accuquilt dies in their cutters. They even give you the instructions to do so! Bonus!!! Can you run slightly thicker dies through the Accuquilt???? Or only their dies.<br />Beth@IHaveANotion.comhttps://www.blogger.com/profile/17431103172678397165noreply@blogger.comtag:blogger.com,1999:blog-4049103935243328127.post-32544035056716688462021-03-02T06:46:36.830-06:002021-03-02T06:46:36.830-06:00A lot of "one person's" can make the...A lot of "one person's" can make them sit up and listen...good job...<br />Pretty new blocks, Wanda. Lovely sunset...<br />hugs, JulieroseJulierosehttps://www.blogger.com/profile/04079686021190332890noreply@blogger.comtag:blogger.com,1999:blog-4049103935243328127.post-76173901757015807922021-03-02T06:39:09.575-06:002021-03-02T06:39:09.575-06:00Great job, Wanda! I love it when others stand up ...Great job, Wanda! I love it when others stand up to Corporations! I too, have recently been in correspondence with 2 different MAJOR Corporations, Coca-Cola and Folgers. I feel better for having done so...when our little "drop in the bucket" comments start rolling in from other patrons, those drops become a river. Love to you from Missouri!Ann Piersonhttps://www.blogger.com/profile/15650398491100636721noreply@blogger.com